Shipping Policy

Shipping Policy — GLOWNEST

Last Updated: August 22, 2026

At GLOWNEST, we want your beauty and skincare products to arrive safely and conveniently. This Shipping Policy explains our order processing, delivery estimates, free shipping, tracking, and other shipping-related information.

1. Shipping Availability

GLOWNEST currently offers Standard Shipping within the United States.

We aim to make shipping simple and affordable for our customers by offering FREE Standard Shipping on all U.S. orders.

2. FREE SHIPPING

FREE STANDARD SHIPPING ON ALL U.S. ORDERS

There is no minimum purchase requirement to qualify for free standard shipping.

The free shipping offer applies to eligible orders shipped within the United States.

Any special shipping restrictions or exceptions will be communicated during checkout.

3. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

During holidays, promotional events, new product launches, or periods of high order volume, processing may take additional time.

Once your order has been shipped, we may send you a shipping confirmation email containing tracking information.

4. Delivery Time

Our estimated standard delivery timeframe is:

3–8 Business Days

Some orders may arrive sooner depending on the customer's shipping address, carrier availability, and other circumstances.

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary based on:

Shipping destination
Carrier operations
Weather conditions
Holidays
Transportation delays
Order volume
Address accuracy
Other circumstances outside our reasonable control

5. Shipping Carrier

GLOWNEST may use reputable shipping carriers and fulfillment services depending on the destination, package size, product type, and availability.

The carrier used for your order may vary.

When tracking information is available, it will be provided to you after your order has shipped.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Full name
Street address
Apartment or unit number
City
State
ZIP code

If you provide an incorrect or incomplete address, your order may be delayed or returned.

If you notice an address mistake after placing your order, please contact us immediately at:

storesephora@outlook.com

We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

Once an order has shipped, we may be unable to make changes.

7. Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take some time to become active after the shipping carrier receives and scans your package.

You can use the tracking number to monitor your order's progress and estimated delivery.

8. Delayed Orders

Although we work to process and ship orders promptly, unexpected delays may occur.

GLOWNEST is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Transportation disruptions
Holidays
High shipping volume
Incorrect or incomplete addresses
Government restrictions
Other unforeseen circumstances

If your package is delayed, please check your tracking information first. If you need additional assistance, contact our customer support team.

9. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

Checking around your delivery location.
Checking with household members or neighbors.
Checking with your building management, if applicable.
Reviewing the carrier's tracking information.
Contacting the shipping carrier.

If you still cannot locate your package, contact us at storesephora@outlook.com and we will do our best to assist you.

10. Stolen Packages

Once a package has been confirmed as delivered to the address provided at checkout, GLOWNEST generally cannot be responsible for packages that are subsequently lost or stolen.

We recommend shipping to a secure address where someone can receive the package.

11. Damaged Beauty Products

We take reasonable care when preparing orders for shipment.

If your beauty or skincare products arrive damaged, please contact us as soon as possible.

Please provide:

Order number
Description of the damage
Clear photographs of the damaged product
Photographs of the packaging, if applicable

Our team will review the issue and determine an appropriate resolution under our Return & Refund Policy.

12. Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, please contact us at:

storesephora@outlook.com

Please include your order number and a description of the issue.

We will review the order and work to resolve the matter as quickly as reasonably possible.

13. Multiple Packages

Some orders containing multiple products may occasionally be shipped in separate packages.

If this happens, you may receive multiple shipping confirmation emails or tracking numbers.

The delivery dates of individual packages may differ.

14. Shipping Restrictions

Certain beauty products may be subject to shipping restrictions depending on their ingredients, packaging, destination, or applicable carrier requirements.

If a product cannot be shipped to your location, we may contact you and provide an appropriate solution, which may include canceling and refunding the affected item.

15. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or is shipped.

Once an order has shipped, it generally cannot be canceled and may instead need to be handled according to our Return & Refund Policy.

16. International Shipping

At this time, GLOWNEST primarily offers shipping within the United States.

If international shipping becomes available in the future, applicable shipping charges, delivery estimates, customs requirements, duties, and other conditions will be displayed before checkout where applicable.

17. Delivery Estimates

All delivery estimates provided by GLOWNEST are approximate.

We cannot guarantee that an order will arrive on a particular date.

If you need your order by a specific date, please contact us before placing the order to determine whether an appropriate shipping option is available.

18. Shipping Policy Changes

GLOWNEST may update this Shipping Policy from time to time to reflect changes in our products, shipping services, carriers, business practices, or applicable requirements.

When changes are made, we will update the Last Updated date at the top of this page.

CONTACT US

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

GLOWNEST

Owner: Alisha Johnson

Address:
600 Sanderson Rd
Seven Springs, NC 28578
United States

Email:
storesephora@outlook.com

Phone:
608-728-5103

Customer Support Hours:
Monday–Friday
8:00 AM–5:00 PM

GLOWNEST

Beauty That Brings Out Your Glow ✨