Return & Refund
Return & Refund Policy — GLOWNEST
Last Updated: August 22, 2026
At GLOWNEST, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned according to the terms of this Return & Refund Policy.
This policy applies to purchases made through the GLOWNEST online store.
1. Return Window
We accept eligible returns within 30 days of the date your order was delivered.
To request a return, please contact us within the 30-day return period.
Returns requested after 30 days may not be accepted unless otherwise required by applicable law.
2. Return Requirements
To be eligible for a return, products must generally be:
- Unused
- Unopened
- In original condition
- In the original packaging, where applicable
- Free from damage, stains, or signs of use
- Returned with any original tags or seals, where applicable
For beauty and skincare products, we strongly recommend not opening or using the product if you believe you may need to return it.
We reserve the right to refuse a return if the product does not meet the applicable return requirements.
3. Beauty & Personal-Care Products
Because many of our products are beauty and personal-care products, certain items may not be eligible for return once they have been opened or used for hygiene and safety reasons.
Products that may be non-returnable after opening or use include:
- Skincare products
- Cosmetics
- Personal-care products
- Products with hygiene seals
- Products marked as Final Sale
If a product is specifically identified as non-returnable or Final Sale on its product page, that designation will apply except where the product is defective, damaged, incorrect, or otherwise subject to rights that cannot legally be excluded.
4. Final Sale Items
Items marked FINAL SALE at the time of purchase are generally not eligible for return, refund, or exchange.
Exceptions may apply if the item:
- Arrived damaged
- Is defective
- Is materially different from what was ordered
5. How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Email address used for your order
- Product you wish to return
- Reason for the return
- Photos, if the product is damaged, defective, or incorrect
Our team will review your request and provide return instructions if the item qualifies.
Please do not send a return to our business address unless our customer support team specifically instructs you to do so.
6. Return Shipping
For returns due to:
- Change of mind
- Personal preference
- Incorrect size or selection
- Ordering the wrong product
the customer is generally responsible for the return shipping cost.
Because GLOWNEST offers FREE Standard Shipping on U.S. orders, there is generally no original shipping fee to refund.
If the return is due to a product being defective, damaged, incorrect, or an error on our part, please contact us before returning the item. Where appropriate, we may provide a return shipping solution or reimburse reasonable return shipping costs.
7. Damaged Products
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Description of the damage
- Clear photographs of the product
- Photographs of the packaging, if applicable
We will review the information and determine an appropriate resolution, which may include a replacement or refund.
8. Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact us before returning it.
Email:
Include your order number and photographs of the product received.
If the error was made by GLOWNEST, we will work with you to arrange an appropriate resolution.
9. Refunds
Once we receive an eligible returned product, it will be inspected.
If the return is approved, your refund will generally be issued to the original payment method used for the purchase.
The refund will generally cover the eligible purchase price of the returned merchandise.
10. Refund Processing Time
Please allow approximately 3–7 business days after we receive your return for inspection and refund processing.
Once we issue your refund, your bank, credit-card company, or payment provider may require additional time to post the funds to your account.
The time required can vary depending on the financial institution.
11. Partial Refunds
If only part of an order is returned, we will generally refund the eligible amount for the returned product(s).
If a promotional discount was applied to the original order, the refund may be based on the actual amount paid for the returned item rather than the original undiscounted price.
12. Exchanges
We may offer exchanges for eligible products depending on availability.
If the requested replacement is unavailable, we may instead provide an eligible refund.
To request an exchange, contact:
Please include your order number and the product you would like to exchange.
13. Products Damaged After Delivery
Products that are damaged after delivery due to improper handling, use, storage, alteration, or other customer-related circumstances may not qualify for a refund.
Beauty and skincare products should be stored and used according to the manufacturer's instructions.
14. Returned Items That Do Not Meet Requirements
If a returned product does not meet our return requirements, we may decline the refund.
Examples include products that are:
- Used
- Opened where opening makes the product non-returnable
- Damaged after delivery
- Missing required packaging or seals
- Altered
- Returned after the applicable return period
- Marked Final Sale
15. Lost Return Packages
The customer is responsible for a returned package until it is received by GLOWNEST.
We recommend using a shipping service that provides tracking and keeping proof of shipment.
GLOWNEST may be unable to issue a refund for a return that never reaches us.
16. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.
Once an order has shipped, it generally cannot be canceled and may instead need to be returned under this policy.
17. Refund Exceptions
Certain products, promotions, or orders may have specific refund conditions disclosed on the product page, during checkout, or in promotional terms.
Where specific terms apply, those terms will govern the applicable purchase to the extent permitted by law.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
18. Fraudulent or Abusive Returns
GLOWNEST reserves the right to investigate and refuse returns that appear fraudulent, abusive, or inconsistent with this policy, subject to applicable law.
This may include repeated misuse of our return policy or fraudulent claims regarding products or deliveries.
19. Changes to This Policy
GLOWNEST may update this Return & Refund Policy from time to time to reflect changes to our products, Services, business practices, or applicable requirements.
When changes are made, we will update the Last Updated date at the top of this page.
Contact Us
If you have questions regarding returns, refunds, exchanges, damaged products, or your order, please contact us:
GLOWNEST
Owner: Alisha Johnson
Address:
600 Sanderson Rd
Seven Springs, NC 28578
United States
Email:
storesephora@outlook.com
Phone:
608-728-5103
Customer Support Hours:
Monday–Friday, 8:00 AM–5:00 PM
GLOWNEST
Beauty That Brings Out Your Glow ✨
30-Day Returns • Customer-Focused Support • Easy Refund Process