Privacy Policy

Privacy Policy — GLOWNEST

Last Updated: August 22, 2026

GLOWNEST operates this online store and website, including all related content, features, products, services, and tools, to provide our customers with a convenient and personalized shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which provides the technology and infrastructure that enables us to offer our Services.

This Privacy Policy explains how GLOWNEST (“GLOWNEST,” “we,” “us,” or “our”) collects, uses, processes, stores, and discloses personal information when you visit our website, use our Services, make a purchase, create an account, communicate with us, or otherwise interact with our store.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you or another individual.

Depending on how you interact with GLOWNEST, we may collect the following categories of information:

Contact Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Other contact information you provide to us

Payment and Financial Information

When you make a purchase, payment-related information may be processed through Shopify and applicable payment providers.

This may include:

  • Payment card information
  • Billing information
  • Transaction information
  • Payment confirmation
  • Payment method
  • Financial account information where applicable

We do not intentionally store complete payment card information on our own servers.

Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Account preferences
  • Saved addresses
  • Account settings
  • Other information associated with your account

Purchase and Transaction Information

We may collect information about your interactions with our products and Services, including:

  • Products viewed
  • Products added to your cart
  • Products purchased
  • Products returned or exchanged
  • Order history
  • Wishlist activity
  • Discounts or promotions used
  • Transaction dates and amounts

Communications

If you contact us, we may collect the information contained in your communication, including information submitted through email, customer support requests, reviews, or other communications.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Network information
  • Unique device identifiers
  • Website interaction information
  • Referring websites
  • Pages visited

Usage Information

We may collect information about how you interact with our website, including the pages you visit, links you click, products you view, and other actions you take while using our Services.

2. How We Collect Personal Information

We may collect personal information from several sources.

Directly From You

We collect information when you:

  • Create an account
  • Place an order
  • Subscribe to marketing communications
  • Contact customer support
  • Submit a review
  • Enter information on our website
  • Participate in promotions or other activities

Automatically

Certain information may be collected automatically when you browse or interact with our website through cookies, pixels, tags, analytics tools, and similar technologies.

From Shopify and Service Providers

We may receive information from Shopify and other service providers that help us operate our store, process transactions, provide analytics, prevent fraud, and deliver other Services.

From Third Parties

We may also receive information from business partners, advertising providers, social-media platforms, marketing services, and other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Manage returns and exchanges
  • Maintain customer accounts
  • Provide customer support
  • Remember your preferences
  • Improve our website
  • Recommend products
  • Personalize your shopping experience

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails
  • Send marketing communications
  • Inform you about new products
  • Provide special offers
  • Measure advertising campaigns
  • Display relevant advertisements
  • Understand customer interests
  • Improve our marketing activities

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing communications.

Security and Fraud Prevention

We may use information to:

  • Protect our website
  • Detect suspicious activity
  • Prevent fraudulent transactions
  • Authenticate accounts
  • Protect customers
  • Investigate potentially unlawful activity
  • Maintain the security of our Services

Communicating With You

We may use your information to respond to questions, provide customer service, send order updates, provide shipping information, and communicate with you regarding your account or transactions.

Legal and Compliance Purposes

We may process information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful government requests
  • Respond to legal processes
  • Protect our legal rights
  • Enforce our policies and agreements
  • Investigate suspected violations
  • Resolve disputes

4. How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our Services.

These parties may include:

Shopify

Our store is powered by Shopify. Shopify may process information relating to your use of our Services as necessary to provide and improve its platform and related services.

Service Providers

We may share information with companies that provide services such as:

  • Payment processing
  • Shipping and fulfillment
  • Website hosting
  • Analytics
  • Customer support
  • Fraud prevention
  • Cloud storage
  • Marketing
  • Advertising
  • Information technology

These providers generally receive only the information necessary to perform their services.

Business and Marketing Partners

Where permitted by applicable law, we may work with advertising and marketing partners to measure campaigns, provide advertising, and understand customer interactions with our website.

Depending on your location and applicable privacy laws, you may have rights to opt out of certain targeted advertising or sharing activities.

When You Direct Us

We may disclose information when you specifically request or authorize us to do so.

Legal and Business Transactions

We may disclose information when reasonably necessary in connection with:

  • Legal proceedings
  • Government requests
  • Regulatory requirements
  • Fraud investigations
  • Protection of our rights
  • Business reorganizations
  • Mergers or acquisitions
  • Sale or transfer of business assets
  • Bankruptcy or similar proceedings

5. Cookies and Similar Technologies

GLOWNEST may use cookies and similar technologies to operate, secure, analyze, and improve our website.

Cookies may help us:

  • Remember shopping-cart information
  • Remember preferences
  • Understand website usage
  • Analyze traffic
  • Improve website performance
  • Provide relevant advertising
  • Measure marketing effectiveness
  • Detect fraud and security issues

You may be able to control or delete cookies through your browser settings.

Some cookies are necessary for core website functions, including shopping and checkout, and disabling them may affect your experience.

For additional information, please review our Cookie Policy.

6. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media platforms, or other services operated by third parties.

Those third parties may have their own privacy policies and terms.

GLOWNEST is not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

7. Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us using the information provided below so that we can review and, where appropriate, delete the information.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no online system, electronic transmission, website, or storage method can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication methods.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

  • Providing our Services
  • Maintaining customer accounts
  • Processing transactions
  • Customer support
  • Legal obligations
  • Tax and accounting requirements
  • Fraud prevention
  • Resolving disputes
  • Enforcing agreements

When personal information is no longer reasonably necessary, we may delete or de-identify it where appropriate and permitted by applicable law.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

These may include:

Right to Access

You may have the right to request information about the personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive certain personal information in a portable format.

Right to Opt Out

Depending on your location, you may have the right to opt out of certain:

  • Targeted advertising
  • Sale or sharing of personal information
  • Marketing communications
  • Other processing activities covered by applicable privacy laws

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

Withdrawal of consent does not affect processing that occurred before your withdrawal.

11. Marketing Communications

You may receive promotional emails from GLOWNEST if you have subscribed to our marketing communications or where otherwise permitted by applicable law.

You can unsubscribe from promotional emails by clicking the unsubscribe link contained in the applicable email.

Even if you opt out of marketing communications, we may still send important non-promotional communications, such as:

  • Order confirmations
  • Shipping updates
  • Refund information
  • Account-related messages
  • Customer-service communications

12. International Data Transfers

Your personal information may be transferred, stored, or processed in countries other than the country in which you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

13. Shopify

GLOWNEST uses Shopify to provide the technology that powers our online store.

Information submitted through our website may be processed by Shopify and other service providers involved in providing ecommerce, payment, security, analytics, hosting, and related services.

Shopify may also process information relating to your interactions with our store in accordance with its own privacy practices.

14. Privacy Requests

If you would like to exercise a privacy right or have a question about how GLOWNEST handles personal information, please contact us using the information below.

We may need to verify your identity before completing certain privacy requests, as permitted or required by applicable law.

If you use an authorized representative to submit a request on your behalf, we may require appropriate verification of the representative's authority.

15. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to address your concern.

Depending on where you live, you may also have the right to submit a complaint to the applicable privacy or data-protection authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Our Services
  • Website technologies
  • Third-party service providers
  • Privacy requirements
  • Applicable laws and regulations

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest information about our privacy practices.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

GLOWNEST

Owner: Alisha Johnson

Address:
600 Sanderson Rd
Seven Springs, NC 28578
United States

Email:
storesephora@outlook.com

Phone:
608-728-5103

Customer Support:
Monday–Friday, 8:00 AM–5:00 PM