Shipping policy
Shipping & Returns Policy
Last Updated: August 30, 2026
Shipping Policy
We work to process and ship orders as quickly as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
Shipping Times
Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances outside our control.
Typical delivery estimates:
-
Standard Shipping: 5–10 business days
-
Expedited Shipping: 2–5 business days, where available
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs, holidays, incorrect addresses, or other circumstances beyond our control.
Tracking
When your order ships, we will provide tracking information when available.
Please allow some time for the carrier's tracking system to update after shipment.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an order has not yet shipped, contact us as soon as possible at:
Once an order has shipped, we may be unable to change the delivery address.
Lost or Delayed Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier.
Contact us at storesphora@outlook.com and we will assist where possible.
Return & Refund Policy
We want you to be satisfied with your purchase.
Return Period
Eligible products may be returned within 30 days of delivery, unless otherwise stated on the product page.
To qualify for a return, the product should generally be:
-
Unused or gently handled
-
In its original packaging
-
In resalable condition
-
Accompanied by proof of purchase
Beauty and Hygiene Products
For health, hygiene, and safety reasons, certain beauty, cosmetic, skincare, makeup, fragrance, and personal-care products may be non-returnable once opened or used.
Please contact us before sending any beauty or personal-care product back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
-
Order number
-
Description of the problem
-
Clear photographs of the product and packaging
We will review the issue and determine an appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.
Return Shipping
Unless the return is due to our error, customers may be responsible for return shipping costs.
If the item was damaged, defective, or incorrectly shipped, please contact us before returning it so we can provide instructions.
Non-Returnable Items
The following may be excluded from returns:
-
Used or opened hygiene products
-
Products marked final sale
-
Gift cards
-
Digital products
-
Items damaged through customer misuse
-
Items returned after the applicable return period
Contact
For returns, refunds, or exchanges:
Email: storesphora@outlook.com